Jira Service Management

{"xsrfToken":"B8Z0-8P84-274T-FITI_3b7601aa9b76de8ea91705b1b07e0c1f30c62b39_lout","branding":{"id":"38","key":"ss","name":"Synovia Support","portalBaseUrl":"/servicedesk/customer/portal/38"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e0c44b22-47cb-46f9-8d63-e632fb760292/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5Zjg1YjQ2Zi1mYTg3LTQ3ZjUtYjc4MC0xOWJhYjc0NWFlZjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUwYzQ0YjIyLTQ3Y2ItNDZmOS04ZDYzLWU2MzJmYjc2MDI5MiI6WyJyZWFkIl19LCJleHAiOjE2MTA3NjY0MDIsIm5iZiI6MTYxMDc2NTc0Mn0.8nM-i_hW-Dd7oa3w_1zH6F0ydXeL1biYmF8PWl1nVHE&client=9f85b46f-fa87-47f5-b780-19bab745aef4&mode=fit","logoId":"e0c44b22-47cb-46f9-8d63-e632fb760292","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Synovia Help Center","sharedPortalName":"Help Center","userInitialAnnouncementMessageWiki":"<a href=\"https://synovia.atlassian.net/wiki\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Confluence Sign In </a> <a href=\"https://status.synovia.com/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Synovia Status Page </a>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Synovia Help Center","sharedPortalName":"Help Center","announcementMessage":"[Confluence Sign In |https://synovia.atlassian.net/wiki] \n[Synovia Status Page |https://status.synovia.com/]","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"38","key":"ss","projectId":10905,"serviceDeskId":38,"name":"Synovia Support","description":"Welcome! You can raise a Synovia Support request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/38","onlyPortal":true,"reqTypes":[{"id":"83","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":12310,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12310","groups":[],"key":""},{"id":"164","name":"Inspection Forms","descriptionHtml":"","callToAction":"Inspection Forms","introHtml":"","icon":12436,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12436","groups":[49],"key":""},{"id":"162","name":"Script Update","descriptionHtml":"","callToAction":"Script Update","introHtml":"Script Updates for LMU","icon":12313,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12313","groups":[],"key":""},{"id":"124","name":"Comparative Analysis","descriptionHtml":"","callToAction":"Comparative Analysis","introHtml":"","icon":12341,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12341","groups":[49],"key":""},{"id":"126","name":"Engine Diagnostics","descriptionHtml":"","callToAction":"Engine Diagnostics","introHtml":"","icon":12303,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12303","groups":[50],"key":""},{"id":"127","name":"Core","descriptionHtml":"","callToAction":"Core","introHtml":"","icon":12320,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12320","groups":[49],"key":""},{"id":"128","name":"Hardware Bug","descriptionHtml":"","callToAction":"Hardware Bug","introHtml":"","icon":12310,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12310","groups":[],"key":""},{"id":"123","name":"Bug report","descriptionHtml":"","callToAction":"Bug report","introHtml":"Manage and respond to reports of of bugs in the organization's software systems.","icon":12325,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12325","groups":[],"key":""},{"id":"151","name":"Summer School","descriptionHtml":"","callToAction":"Summer School","introHtml":"","icon":11232,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[],"key":""},{"id":"150","name":"New School Year","descriptionHtml":"","callToAction":"New School Year","introHtml":"","icon":11232,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[],"key":""},{"id":"152","name":"Cradle RMA","descriptionHtml":"","callToAction":"Cradle RMA","introHtml":"","icon":12341,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12341","groups":[],"key":""},{"id":"153","name":"Scanner RMA","descriptionHtml":"","callToAction":"Scanner RMA","introHtml":"","icon":12440,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12440","groups":[],"key":""},{"id":"104","name":"Data Restores","descriptionHtml":"","callToAction":"Data Restores","introHtml":"","icon":12344,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12344","groups":[49],"key":""},{"id":"84","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":12345,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12345","groups":[],"key":""},{"id":"141","name":"Tablet RMA","descriptionHtml":"","callToAction":"Tablet RMA","introHtml":"I need to have a tablet repaired or replaced.","icon":12436,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12436","groups":[54],"key":""},{"id":"129","name":"Software Bug","descriptionHtml":"","callToAction":"Software Bug","introHtml":"","icon":12310,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12310","groups":[],"key":""},{"id":"85","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":12332,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12332","groups":[],"key":""},{"id":"125","name":"Navigation","descriptionHtml":"","callToAction":"Navigation","introHtml":"","icon":12432,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12432","groups":[49],"key":""},{"id":"143","name":"UI Admin Issues","descriptionHtml":"","callToAction":"UI Admin Issues","introHtml":"Assist groups, users, permissions","icon":11232,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[],"key":""},{"id":"149","name":"RMA","descriptionHtml":"","callToAction":"RMA","introHtml":"","icon":12306,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12306","groups":[],"key":""},{"id":"88","name":"Software support","descriptionHtml":"","callToAction":"Software support","introHtml":"Need help with our software? Select this to request assistance","icon":11232,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[49],"key":""},{"id":"114","name":"General HCTB","descriptionHtml":"","callToAction":"General HCTB","introHtml":"Need help with Here Comes the Bus issues? Select this to request assistance","icon":12431,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12431","groups":[],"key":""},{"id":"116","name":"Password Issues","descriptionHtml":"","callToAction":"Password Issues","introHtml":"","icon":12338,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12338","groups":[],"key":""},{"id":"117","name":"Route Issues","descriptionHtml":"","callToAction":"Route Issues","introHtml":"","icon":12432,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12432","groups":[],"key":""},{"id":"118","name":"Notification Issues","descriptionHtml":"","callToAction":"Notification Issues","introHtml":"","icon":12435,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12435","groups":[],"key":""},{"id":"120","name":"Operator Panel","descriptionHtml":"","callToAction":"Operator Panel","introHtml":"","icon":12437,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12437","groups":[],"key":""},{"id":"121","name":"Scanners / RFID","descriptionHtml":"","callToAction":"Scanners / RFID","introHtml":"","icon":12308,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12308","groups":[],"key":""},{"id":"122","name":"Dreevo","descriptionHtml":"","callToAction":"Dreevo","introHtml":"","icon":12436,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12436","groups":[],"key":""},{"id":"130","name":"New School Year Prep","descriptionHtml":"","callToAction":"New School Year Prep","introHtml":"New School Year Prep Form","icon":12331,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12331","groups":[],"key":""},{"id":"132","name":"Map Cards","descriptionHtml":"","callToAction":"Map Cards","introHtml":"","icon":11232,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[],"key":""},{"id":"133","name":"Installation Issue","descriptionHtml":"","callToAction":"Installation Issue","introHtml":"","icon":11232,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[],"key":""},{"id":"131","name":"Script or Firmware Issue","descriptionHtml":"","callToAction":"Script or Firmware Issue","introHtml":"","icon":11232,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[],"key":""},{"id":"134","name":"Import Failure","descriptionHtml":"","callToAction":"Import Failure","introHtml":"","icon":11232,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[49],"key":""},{"id":"79","name":"Licensing, billing, sales inquiries or contract questions","descriptionHtml":"","callToAction":"Licensing, billing, sales inquiries or contract questions","introHtml":"Choose this if you have questions about licensing, billing, or contracts.","icon":12317,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12317","groups":[44],"key":""},{"id":"145","name":"API ","descriptionHtml":"","callToAction":"API ","introHtml":"API Credentials or Troubleshooting","icon":11232,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[],"key":""},{"id":"137","name":"Backend Adjustment","descriptionHtml":"","callToAction":"Backend Adjustment","introHtml":"For Jobs That Are For Developers","icon":12344,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12344","groups":[],"key":""},{"id":"146","name":"Ridership","descriptionHtml":"","callToAction":"Ridership","introHtml":"","icon":11232,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[],"key":""},{"id":"147","name":"Mobile App","descriptionHtml":"","callToAction":"Mobile App","introHtml":"Troubleshooting the Synovia App","icon":11232,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[],"key":""},{"id":"142","name":"LMU RMA","descriptionHtml":"","callToAction":"LMU RMA","introHtml":"I need to have a GPS device repaired or replaced.","icon":12303,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12303","groups":[54],"key":""},{"id":"139","name":"CA Validation","descriptionHtml":"","callToAction":"CA Validation","introHtml":"CA Only Validation","icon":11232,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[],"key":""},{"id":"140","name":"HCTB Validation","descriptionHtml":"","callToAction":"HCTB Validation","introHtml":"HCTB Validation","icon":11232,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[],"key":""},{"id":"144","name":"Latency","descriptionHtml":"","callToAction":"Latency","introHtml":"GPS Latency","icon":11232,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[],"key":""},{"id":"148","name":"HCTB App","descriptionHtml":"","callToAction":"HCTB App","introHtml":"Requests related to the HCTB App","icon":11232,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11232","groups":[],"key":""},{"id":"115","name":"Tablet Issues","descriptionHtml":"","callToAction":"Tablet Issues","introHtml":"","icon":12436,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12436","groups":[50],"key":""},{"id":"78","name":"Hardware support","descriptionHtml":"","callToAction":"Hardware support","introHtml":"Need help with hardware? Select this to request assistance.","icon":12306,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12306","groups":[50],"key":""},{"id":"101","name":"Time and Attendance","descriptionHtml":"","callToAction":"Time and Attendance","introHtml":"","icon":12322,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12322","groups":[49],"key":""},{"id":"103","name":"Reports","descriptionHtml":"","callToAction":"Reports","introHtml":"","icon":12316,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12316","groups":[49],"key":""},{"id":"82","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":12326,"iconUrl":"https://synovia.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12326","groups":[],"key":""}],"reqGroups":[{"id":50,"name":"Hardware"},{"id":49,"name":"Software"},{"id":54,"name":"RMA"},{"id":44,"name":"Other"}],"orderMapping":{"54":[142,141],"49":[88,127,124,134,101,164,125,103,104],"48":[78],"44":[79],"50":[78,115,126]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":38,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SS","userLanguageHeader":"Announcements","userLanguageMessageWiki":"<h4><a name=\"\" target=\"_blank\"></a><a href=\"http://status.synovia.com\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Synovia Website Status</a></h4> \n<hr>","defaultLanguageHeader":"Announcements","defaultLanguageMessage":"h4. [{color:blue}Synovia Website Status{color}|http://status.synovia.com]\n----","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.thinktilt.proforma.lite.add-on__portal-form-create","name":"","html":"<div class=\"ap-container\" id=\"ap-com.thinktilt.proforma.lite.add-on__portal-form-create\">\n\n <div class=\"ap-content \" id=\"embedded-com.thinktilt.proforma.lite.add-on__portal-form-create\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.thinktilt.proforma.lite.add-on\",\n \"uniqueKey\":\"com.thinktilt.proforma.lite.add-on__portal-form-create\",\n \"key\":\"portal-form-create\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.request.create.property.panels\", \"title\":\"\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://pf-lite-v81.thinktilt.net/portal/38/create/?admin=false&xdm_e=https%3A%2F%2Fsynovia.atlassian.net&xdm_c=channel-com.thinktilt.proforma.lite.add-on__portal-form-create&cp=&xdm_deprecated_addon_key_do_not_use=com.thinktilt.proforma.lite.add-on&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI2MjA3ZTg4YWY1NzBkYTc5YzM5ZjM2ZTYxZTdlMDM5MDU3NzliMTg5YWZmOTMwMTNhODg5YzdhNTFlOTQzYTQwIiwiaXNzIjoiamlyYTphMTMzMWViYi1jN2Y3LTRhNWUtYTg3NS0zYTg5NWUwOGVjZDIiLCJjb250ZXh0Ijp7fSwiZXhwIjoxNjEwNzY2NzAyLCJpYXQiOjE2MTA3NjU4MDJ9.I1myIyt9rvihMbqooqekdHVM9OyrMkpLcT2neVEJpCM\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJqaXJhOmExMzMxZWJiLWM3ZjctNGE1ZS1hODc1LTNhODk1ZTA4ZWNkMiIsImNvbnRleHQiOnsiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlNTIiwiaWQiOiIxMDkwNSJ9fX0sImV4cCI6MTYxMDc2NjcwMiwiaWF0IjoxNjEwNzY1ODAyfQ.C-ZFBiCBjExpJpssQEYusF6wXtZ7dvjgV8BtIaS6Lyg\", \"structuredContext\": \"{\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"SS\\\",\\\"id\\\":\\\"10905\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"SS\\\",\\\"project.id\\\":\\\"10905\\\",\\\"servicedesk.serviceDeskId\\\":\\\"38\\\"}\",\n \"timeZone\":\"America/New_York\",\n \"origin\":\"https://pf-lite-v81.thinktilt.net\",\n \"hostOrigin\":\"https://synovia.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n</div>\n"}],"legacyPropertyPanels":[]}}}